Testimonials

Book of Proof

I've listed some testimonials, below. However, if you'd prefer to review all my client reviews and testimonials, I have a Book of Proof (pdf) here:

A selection of reviews and feedback is below:

“I can wholly, unequivocally and without reservation recommend working with you, Russ. I speak five languages, and I don’t think I can find the words in any to make that statement any stronger or more sincere.”

Jonty Yamisha, CEO, OptiLingo

"Russ is incredible!!!!!! A true professional & expert who went above and beyond for us. Thank you Russ!!"

Matt Mottola, Microsoft

"By far the most skilled contractor with respect to his mastery of Microsoft Word. I also believe his is one of the most understated profiles as well. My experience with Mr. Crowley far exceeded my expectations.

Many freelancers claim to be able to assist with a client's problem but he not only quickly addresses the issue but also ensures you understand why and how he applied the solution. I will be coming back to him again in the future with more tasks."

Timothy, Innovatory Consulting

“Makes me reconsider what 5 stars means for everyone else I’ve worked with.

Russ recorded videos explaining everything he was doing to help our document and how we could do it ourselves going forward. Teach a man to fish…

Couldn’t recommend Russ more highly.”

Colby Howard, President, Paragon Intel

“I have to agree with one of the testimonials on his profile that says, “Makes me reconsider what 5 stars means for everyone else I’ve worked with.”

I’ve worked with many consultants in my career (both on Upwork and in real life.) I’ve found that good consultants provide you with the requested deliverable on time and on budget while keeping you informed on progress. Great consultants on the other hand also do this, but teach you something in the process.

I actually learned something from Russ in his initial proposal, before I even awarded him the contract. He showed me some problems in the document I provided for quote purposes, that I was not even aware of, which would have plagued me down the road. This also answered some long-standing questions I’ve had about Word in mind that I could never quite find the answer to.

Working with Russ answers once and for all, “what’s the difference between working with a professional/specialist vs an amateur/generalist?”

As a result of working with him, I have a new way of working with Word.

I also now have an asset – a properly structured, beautiful, REUSABLE Word template – in addition to my initial request.

And if that’s not enough, he provided videos explaining his work and findings that I can refer back to as needed.

By using Russ for this project, I feel as if I’ve made an investment in my project rather than simply conduct a business transaction.

I cannot recommend this man highly enough.“

Steve Pinckney, Owner, Conceptia

"Russ did an excellent job carrying out the required work. His skills with Microsoft Word are superb, which enables him to carry out the work promptly and to a very high standard.

Russ also communicated all his work throughout the process in a clear and concise manner. This enabled us to have total confidence he would finish the job as per our requirements.

I thoroughly recommend Russ for anyone considering hiring him."

Matthew, Global Panel Products

"Russ is great to work with! Communicative, agile and responsive. He has deep expertise in Microsoft products - a great partner!"

Heather, Vixxo

"Russ delivered as expected. Great Work!"

Christopher, Alvarium

"Russ is an exceptional contractor in all regards.

Clearly exceptionally skilled, professional, prompt, and an exceptional communicator.

Do your self a favour and skip the rest on the list. Russ is your​ guy."

Simon Collins, Managing Partner, Visory

"This is the 2nd time I've hired Russ and his skill, professionalism and expert communication was genuinely appreciated and respected. I hope we get to work together again!"

Hannah, Head of Digital Design and Development, Impact International

"Great work by Russ as usual. The explainer videos save a lot of time."

Timothy, Innovatory Consulting

“Russ is a highly competent expert in technical editing and copywriting.

Russ was able to work as a seamless extension to our business analysis and software development team to craft and update detailed design documents and analysis documents.

His experience and expertise improved not only the documents but also our team’s skills and capabilities by showing us new and improved ways of crafting and editing documents.

As an added benefit, Russ works/lives in a different time zone which allowed our team to provide him documents at the end of a day and receive them back from Russ when we arrived to the office in the morning.

I and our entire team, wholehearted endorse Russ and his excellent work. We will definitely engage him again in the future. Thanks.”

Steve Goldsby, President, ICS

Russ is a consummate professional and has assisted me in completing an Occupational Health and Safety system that was not only accepted by the regulators, but recommended to other companies by the regulator as an example of good practice. It doesn’t get better than that!“

Nick Miller, Owner, Blue Water Shell, Pearl Diving Industry, Australia

"Russ was great to work with. He took the task that was handed to him and make certain that he understood what was being asked. When his questions seemed somewhat confusing, he made a short video to explain the issue that he was having and explaining in detail what his question was. This level of detail on his part made it easier to help him understand the task.

Russ is extremely knowledgeable and his skill in Word is at a very high level. He completed the task that we requested within a timely fashion and in line with what we asked. We look forward to opportunities to work with him again in the future."

Michaele Watts, Microsoft

"Excellent work from Russ once again, completing work in advance of agreed timescales and with faultless communication aided by demonstration videos. Cannot recommend more highly."

James, JMB Environmental Consulting

"Russ was extremely proactive. His attention to detail was stellar. His communication was immediate and clear. Would highly recommend!"

Matt Mottola, Microsoft

Would recommend Russ to anyone needing correctly formatted, consistent sets of corporate word documents. Great communicator, very knowledgeable, responsive and keen to educate along the way. Will use again in the future!

Darren L, Contract under NDA

"Russ incredible as always. Controls the engagement. Exceeds expectations. Always a home run with Russ."

Matt Mottola, Programme Manager 'The Freelance Toolkit', Microsoft

"Russ has been nothing short of a sheer pleasure to work with. His technical mastery of MS Word is matched only by his responsiveness, professionalism and collaborative nature. I cannot say enough great things about him."

Jonty Yamisha, CEO, The Kabardian Group

"Amazing freelancer. Russ has forgot more about WORD than I’ll ever be able to learn. He took what could have been an impossible task and made it incredibly successful."

Timothy, Innovatory Consulting

"Russ was such a pleasure to work with. He is clearly passionate about his work, and his passion is matched only by his clear expertise. I highly recommend."

Jonty Yamisha, CEO, OptiLingo

"Russ is able to combine his technical expertise with a knack for writing and communication to develop effective and engaging teaching content. Great to work with!"

Roxanne Kenison, Project Manager, Microsoft

"Russ did outstanding work, with clear communication and timely responses - a wonderful experience and a great outcome. Thanks."

James B., Autism Anglia

"Russ has been a pleasure to work with, he is extremely knowledgeable and has taught me a lot during our time working together. His communication is excellent, I really appreciated the walk though videos - it made a complex job very easy to understand and digest at my own pace. Thank you so much for all your amazing work, you have made a lot peoples lives a lot easier! hope to work with you again soon."

Hannah, Head of Digital Design and Development, Impact International

"Absolutely flawless execution of MS-WORD invoice template. Great communication and prompt delivery of work. Would hire again in an instant."

Naor Chazan,  SmartLinx

“Excellent work. Great communication- edits made quickly and efficiently with no wasted time. Will use again!”

John Carleton, Clique

“Russ was fantastic! Very knowledgeable and professional, he’s experienced enough to understand just what our needs were. He went above and beyond by producing instructional videos for my staff.”

Todd Mobley, Principal, Lancaster Mobley

“Yet again Russ has delivered exceptional work and assisted in the development of valuable procedures and documents for the company.

His insight and knowledge has been invaluable in assisting our company to move forward.

He is highly regarded within our organisation and we have no hesitation in recommending his services.

Thanks again Russ.”

Brendon Davenport, Owner/Founder, CASSA

"Yet another job done, on time and well within budget and to a high standard. Russ, you are a joy to work with."

Jan Kampman, Partner, Mulder-Kampman

"Russ helped us out of a tight spot, and completed a job for me that was time sensitive and involved a fair amount of explanation and guidance. Russ provided information videos explaining what he had done, delivered the work quickly and I can't fault his communication. The project delivered was as expected and nothing was too much bother for him. Would recommend for future Word projects."

Roxanne G, Confidential Client

“Russ was marvelous to work with. Responsive, helpful, knowledgeable, with quick turn around times. We look forward to working with Russ again.”

Cheryl Griffiths, Return To Work Matters

"Russ REALLY knows his stuff. He took a job that was causing us some pain and completed it with an explanatory video. Excellent result."

Stephen B

“Russ did an excellent job! Not only did he return the work well before deadline, but also went above and beyond in comprehensiveness and explaining what he’d done. Will definitely be working with Russ again soon.”

Mikkel Lauritzen, Aula

"Five stars isn't enough. I wish all my staff and contractors were as professional and good at what they do as Russ is. Russ helped is develop great looking, versatile, stable, but very complicated macro driven word template. The quality of his work, time management, efficiency and communication are outstanding. We have learned so much we didn't know we didn't know through working with him. He also adds value by providing short videos explaining what he has done, so we can now easily do ourselves things that seemed to complicated to even consider."

Henry Adams, Owner, Common Capital

"It was great to work with Russ and will definitely be working with him again.

Very knowledgeable, and during the job he taught me a thing or 3 !

Exceptional eye to detail.

Very skilled with Microsoft Word and Adobe which was used on the project.

Exceptional literacy skills.

Very Knowledgeable and experienced in regards to Quality Management and structure.

Assisted in guiding the project to completion, and suggested pivotal improvements. 10 out of 10 – Very impressed."

Brendon Davenport, Owner, CASSA

"We engaged Russ to turn a graphically designed Report Template into a functional and flawless Microsoft Word Report Template. From the beginning of our engagement, Russ was professional, responsive and demonstrated his knowledge of Microsoft Word by asking questions to fully understand our requirements and what 100% satisfaction would look like. I am happy to report that we are 100% satisfied and will without a doubt be looking at employing Russ’ services in the future."

Paula Drayton, Resource Advisory

"Russ Crowley is a true professional. I had to have a complex manuscript formatted in Microsoft Word for an academic press, and Russ delivered a perfect final product right on schedule. Along the way he was patient, understanding, courteous, and extremely resourceful in getting problems solved. I am 100% satisfied with his work, and I would gladly hire him again. He was great."

David Ardnt, Author, Arendt on the Political

“Russ helped us out of a tight spot, and completed a job for me that was time sensitive and involved a fair amount of explanation and guidance. Russ provided information videos explaining what he had done, delivered the work quickly and I can’t fault his communication. The project delivered was as expected and nothing was too much bother for him. Would recommend for future word projects.“

Roxanne George, Bellman Media

"Russ was outstanding to work with. He got right back to me, and completed the project within a few hours. The work was exactly what I wanted. I look forward to working with him again.”"

James Clary, Clary Executive Benefits

"Amazing communication, including video explanations with changes made. Works fast and comes up with great suggestions for improvement. Would definitely hire again!"

Roger Heijsters, Heijsters

"I gave Russ, what I would consider quite a difficult project on behalf of a client. He did it quickly, extremely accurately and used his own initiative to make things easier for my client. I will certainly be asking Russ to do more Word conversions if the work comes up. Thanks again Russ!"

Paul Evans, Owner, Excite Creative

"Russ is very sincere, hardworking and dedicated to making sure your project goes as well as possible. His Microsoft Word skills are quite impressive. I am very grateful that he was able to help me build out a difficult Word template within a very tight deadline. I would highly recommend him and definitely hire him again next time I need Microsoft Word help."

Nina Hershberger, Megabucks Marketing

"Yet another successful job completed. Russ is a great resource that i can always rely on to provide exceptional work and advice to guide a project to successful completion. Thanks Russ"

Brendon Davenport, Owner, CASSA

"He was great. Fast, attentive. Best of all, knows what he is doing."

Greg Stuart, CEO, Mobile Marketing Association

“I couldn’t recommend Russ more highly. He was knowledgeable, created videos so I could understand what was happening all along the way and he was very easy to communicate with. Thanks for your help Russ! I look forward to working with you again."

Grace Hamilton, Common Capital

"Job was time sensitive and Russ nailed it. It’s nice to have professional contractors, like Russ, on here that you can rely on."

Spencer Cox, Tesera

I have used multiple book formatters in the past, but none of them came even close to the expertise and skill of Russ. I am 100% certain I will be hiring him again in the future. I know when I give Russ a job, it will be done correctly without my having to double check everything. I was also blown away by his shooting videos to explain some things to me. He deserves stars well beyond 5!”

Nina Hershberger, Megabucks Marketing

"Russ over and above exceeded my expectations. His level of professionalism and communication was second to none. Not to forget he was super efficient on turn around as well. Couldn't recommend him highly enough!”

Matt Zurbo, Idiot Pride

"The initial piece of work was small with a VERY short deadline. Russ took it on, and produced a very good first stage that got us out of a tight jam. We extended the job and Russ completed the rest of the work on time and within budget - and provided extra tips and instructions to help my team use his work easily. I would recommend him without hesitation for this kind of work again."

Alice Chiew

"Fantastic experience. I think that says everything. Looking forward to the next time. Thanks Russ.."

Jan Kampman, Partner, Mulder-Kampman

"Outstanding work. I've hired Russ over and over and will continue to do so. I LOVE the videos he shoots to show me what it is he's done."

Nina Hershberger, Megabucks Marketing

"Russ was a perfect resource for developing a fairly technical and complicated application training guide. The customer for whom we were doing the work changed emphasis mid-project, but the work Russ did is exemplary and we will be able to leverage both the content and the layout to great advantage going forward. Being in vastly different time zones was not a problem for us, and he always provided the expected work in a reasonable time. He asked questions when needed and provided frequent updates to make sure neither of us were going in the wrong direction. He is a very high-caliber resource whom we hope to work with again."

Dan Opyd, Founder, Datanet

“Russ was perfect for the task (and perfect for most tasks, I’d imagine). He is creative, takes the initiative, writes with the right voice, illustrates appropriately, delivers what and when he promises, and even lets you know when he’s not going to be available. I’ll re-hire him once we get our next deliverable together, but in the meantime, if you need someone with Russ’ skills, we can’t recommend him highly enough.”

Alex Apostolou, Founder, Meercat

"Russ was outstanding to work with, his knowledge and understanding of MS Word provided a very fast and high quality product. I would not hesitate to recommend Russ and will be sure to work together again. Thanks!"

Ben, Resolution Technology

"Russ was absolutely fantastic to work with! He explained things to me that I wasn't quite sure about and the quality of his work was second-to-none. I've never "met" anyone who is this much of a whizz with MS Word. There were things I was confident that couldn't be done... and Russ did them quickly and accurately. Thanks again Russ... I hope to be able to send more work your way in the near future."

Paul Evans, Excite Creative
  • Even us power users curse Word sometimes, especially when for some unknown reason, one of our styles displays a black box instead of the number that it should show, corrupting the Table of Contents in the process. Or we fix a paragraph multiple times and it keeps insisting on changing back. Or we inherit a one-hundred page document that needs totally reformatting, one paragraph at a time. Enter Mr. Crowley’s course, Microsoft Word 2016 for Beginners*. 

    The one thing I liked best about the course was Mr. Crowley’s teaching style, clear, concise and reasonably paced. The material is thoughtfully laid out, one lesson flowing smoothly into the next.  Don’t let the course name fool you. After covering the basics, this course shows you how to do virtually anything that you might need. Document gotten so big that it could use a Table of Contents? Module 10. Need an index? Module 16. Want a numbered list and it needs sorted? Module 13. 

    These are just a few of the items taught in this course. You’ll definitely be scratching your head, thinking, “wow, I didn’t know Word could do that.

    Mr. Crowley could be called a “style and section evangelist”. He never misses an opportunity to emphasize that any misbehaving document probably has its roots in poorly-applied or unused styles and sections. I suspect this may be the root cause of my black squares for numbers identified earlier. After completing the course, the main benefit I have a better appreciation of Word’s bells and whistles, along with a resource for how to do things. I would recommend this course to users of all skill levels.  

    Rick Robertson Van Horn

    Sr. Systems Analyst & Sr. Programmer, & Word Power User

    *Note: this was the original name for this course.